Company: Green Courte Residential Holdings

Directed the migration to a unified VOIP phone system and rollout of Call Tracking Metrics across all communities to modernize communications and enable actionable call analytics. Managed planning around contract expirations, ensuring a smooth transition from legacy systems. Collaborated with Marketing to standardize IVR menus and call flows, and partnered with the MSP to coordinate on-site implementations. Conducted discovery sessions to assess network readiness, handset requirements, and call routing design—establishing a consistent, data-driven telephony platform portfolio-wide. Skills: VOIP Deployment • Project Planning • Vendor Coordination • IVR Design • Communications Analytics